About Interactive Media
Interactive Media is at the leading edge of conversational omnichannel Virtual Agents, interacting with customers in free-form dialog for a delightful experience.
Founded more than 20 years ago to offer voice applications, Interactive Media launched its conversational offer in 2010: we have had the time to learn about what it really takes to deliver an effective conversational experience, as numerous happy customers can attest. Based in Italy and with offices in the United States and Brazil, Interactive Media powers hundreds of millions of conversations a year on several verticals and in 4 languages, on all channels and fully integrated with the enterprise contact center.
FOR US, AI IS NOT THE MAIN POINT. IT’S A WELCOME ADDITION TO OUR PASSION.
We have been working and developing solutions for human-machine language interactions for over 20 years. It’s part of our life. We are perpetual pioneers. We just can’t stop innovating and thinking about the future, to deliver the best in the present. We are engineers, who craft solutions for any interaction to be effective and pleasant. So, for us, it’s not only about AI (or any other technique), it’s about working in the best way to make conversations between human and machine more seamless and intuitive.
Leadership Team
In 1996 three friends from the University of Rome decided to get together and provide services in the new field of computer telephony integration (CTI). It was a courageous step in a very innovative field, and Interactive Media continues to be at the forefront of voice and self-service innovation, with the founders still showing the way. The team is battle-tested and experienced, while retaining the enthusiasm of the early days.
Roberto Valente
CEO
Raffaele Poppa
COO
Claudio Spallaccini
CTO
Livio Pugliese
President and CEO, North America
Luana Forleini
CFO
Marco Pagano
Sales Director
Where We Are
Interactive Media began in Italy and has since expanded around the world to support its international customer base that spans across languages and continents.
United States
San Francisco
One Market Street, San Francisco CA 94105, USA
Brazil
São Paulo
Av. Roque Petroni Jr. 1089
Sala 1010 – 04707-900
Sāo Paulo – SP Brasil
Work With Us
We don’t have any job openings at the moment. However, we are always looking for talented passionate people to add value to our multicultural team. Please, e-mail us your resume to be added to our talent bank: info-web@imnet.com
Talk to us
LOOKING FOR A RELIABLE PARTNER TO BOOST YOUR CUSTOMER EXPERIENCE? WE CAN HELP.
From our blog
PhoneMyBot outbound service
When people think of chatbots, mostly they envision little helpers popping up on the lower right side of webpages. Maybe a bit annoying if you are not looking for anything particular, often helpful, they take away the...
Interactive Media’s Conversational Virtual Agents and how they interact with people in natural language
Natural Language Processing (NLP) is gaining ever more relevance as it applies to virtual agents. The technology is efficient in the challenge of automating interactions with customers, without compromising the quality...
Chatbots and recorded voice – a messaging era dilemma
Chatbots converse with people in natural language and have had an extraordinary proliferation in the past few years. They started as little windows on websites, allowing users to write what they were looking for and...
How a fast automated discovery of user intent helps the whole customer service chain
If you read literature about customer support, especially as it relates with self-service support, you frequently find the expression “user intent”. But what is a user intent? We define it as the objective that a...