About Interactive Media
Interactive Media specializes in automating contact center interactions with Conversational AI. Our solutions enable businesses to deliver seamless and efficient customer service through omnichannel virtual agents that engage in natural, free-flowing conversations.
Founded 30 years ago to develop voice applications, Interactive Media introduced its first conversational solutions in 2010 — well ahead of the AI boom. With this experience, we know what it takes to create truly effective conversational experiences, as proven by our many satisfied customers.
Headquartered in Italy, with offices in the United States and Brazil, Interactive Media powers hundreds of millions of conversations each year across multiple industries and languages. Our omnichannel solutions integrate seamlessly with contact centers, ensuring automated and intelligent customer interactions on any channel.
FOR US, AI IS NOT THE MAIN POINT. IT’S A WELCOME ADDITION TO OUR PASSION.
We have been working and developing solutions for human-machine language interactions for over 30 years. It’s part of our life. We are perpetual pioneers. We just can’t stop innovating and thinking about the future, to deliver the best in the present. We are engineers, who craft solutions for any interaction to be effective and pleasant. So, for us, it’s not only about AI (or any other technique), it’s about working in the best way to make conversations between human and machine more seamless and intuitive.
Leadership Team
In 1996 three friends from the University of Rome decided to get together and provide services in the new field of computer telephony integration (CTI). It was a courageous step in a very innovative field, and Interactive Media continues to be at the forefront of voice and self-service innovation, with the founders still showing the way. The team is battle-tested and experienced, while retaining the enthusiasm of the early days.
Roberto Valente
CEO
Raffaele Poppa
COO
Claudio Spallaccini
CTO
Livio Pugliese
President and CEO, North America
Luana Forleini
CFO
Marco Pagano
Sales Director
Where We Are
Interactive Media began in Italy and has since expanded around the world to support its international customer base that spans across languages and continents.
United States
San Francisco
One Market Street, San Francisco CA 94105, USA
Brazil
São Paulo
Av. Roque Petroni Jr. 1089
Sala 514 – 04707-900
Sāo Paulo – SP Brasil
Phone:+55 (11) 3033 5850
Mobile: +55 (11) 98378 2121
info-web@imnet.com
Work With Us
We don’t have any job openings at the moment. However, we are always looking for talented passionate people to add value to our multicultural team. Please, e-mail us your resume to be added to our talent bank: info-web@imnet.com
Talk to us
LOOKING FOR A RELIABLE PARTNER TO BOOST YOUR CUSTOMER EXPERIENCE? WE CAN HELP.
From our blog
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Interactive Media: 30 Years of Innovation in Contact Center Automation and Conversational AI
In 2026, Interactive Media marks an important milestone: 30 years of activity in the field of contact center automation and customer interaction technologies. Founded in Italy in 1996, the company has gone through all...
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