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WhatsApp voice messages and how chatbot can use them
WhatsApp lets people record and send voice messages. What does it mean for the chatbot customer experience?Like most Europeans - well, I...
Speech-to-Text results optimization with Interactive Media’s solutions
An historical perspectiveInteractive Media has offered Conversational AI solutions for many years, focusing on voice-enabled Virtual...
PhoneMyBot outbound service
When people think of chatbots, mostly they envision little helpers popping up on the lower right side of webpages. Maybe a bit annoying if...
Interactive Media’s Conversational Virtual Agents and how they interact with people in natural language
Natural Language Processing (NLP) is gaining ever more relevance as it applies to virtual agents. The technology is efficient in the...
Chatbots and recorded voice – a messaging era dilemma
Chatbots converse with people in natural language and have had an extraordinary proliferation in the past few years. They started as...
How a fast automated discovery of user intent helps the whole customer service chain
If you read literature about customer support, especially as it relates with self-service support, you frequently find the expression...
How PhoneMyBot adds value to your chatbot
Using robots to streamline business processes is no longer science fiction. The field of Robotic Process Automation (RPA) is in full...
OMNIA – the Interactive Media platform for Conversational AI Virtual Agents
Interactive Media has long operated in several related areas of the telecommunications field. We started out with computer telephony...
The history of call qualification – a perspective
Someone was asking me about the techniques that in time have been used to qualify contact center calls – to understand what the caller...