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The future of intelligent voice
As the market for smart speakers falters, what are the Big Three (Amazon, Apple, Google) going to do? Alexa, should I bring an umbrella...
My view of Text-to-Speech (TTS) technology evolution in 3 fundamental steps
The Author co-founded Interactive Media in 1996 and is the CEO of the company. Interactive Media is a global developer and vendor of...
Boosting the development of voice-enabled virtual assistants
PhoneMyBot by Interactive Media is a service that transforms chatbots, that work only on text conversations, into voice-enabled virtual...
WhatsApp voice messages and how chatbot can use them
WhatsApp lets people record and send voice messages. What does it mean for the chatbot customer experience?Like most Europeans - well, I...
Speech-to-Text results optimization with Interactive Media’s solutions
An historical perspectiveInteractive Media has offered Conversational AI solutions for many years, focusing on voice-enabled Virtual...
PhoneMyBot outbound service
When people think of chatbots, mostly they envision little helpers popping up on the lower right side of webpages. Maybe a bit annoying if...
Interactive Media’s Conversational Virtual Agents and how they interact with people in natural language
Natural Language Processing (NLP) is gaining ever more relevance as it applies to virtual agents. The technology is efficient in the...
Chatbots and recorded voice – a messaging era dilemma
Chatbots converse with people in natural language and have had an extraordinary proliferation in the past few years. They started as...
How a fast automated discovery of user intent helps the whole customer service chain
If you read literature about customer support, especially as it relates with self-service support, you frequently find the expression...