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How to Grow Your Contact Center Without Hiring Using Automation and AI
Growing a contact center without hiring new staff is now one of the top strategic priorities for companies across all industries. In a...
Interactive Media: 30 Years of Innovation in Contact Center Automation and Conversational AI
In 2026, Interactive Media marks an important milestone: 30 years of activity in the field of contact center automation and customer...
Making simple chatbots better
Many deployed chatbots are far from holding real conversations. But they too can be enabled for fluent dialog. This is how we do it.When...
LLM-based chatbots and how to make them more reliable
ChatGPT and its siblings are all the rage in customer service chatbots. This is fascinating and terrifying. How do we take the terror out...
Multimodal interactions: are they breaking through?
Last week I watched a webinar and demo by a company providing tools and solutions for conversational customer service. Interactive Media,...
PhoneMyBot and ChatGPT: giving voice to AI
Talking with ChatGPT over the phone is cool. But we can also make it useful. In the past few months tech people worldwide have been...
The future of intelligent voice
As the market for smart speakers falters, what are the Big Three (Amazon, Apple, Google) going to do? Alexa, should I bring an umbrella...
My view of Text-to-Speech (TTS) technology evolution in 3 fundamental steps
The Author co-founded Interactive Media in 1996 and is the CEO of the company. Interactive Media is a global developer and vendor of...
Boosting the development of voice-enabled virtual assistants
PhoneMyBot by Interactive Media is a service that transforms chatbots, that work only on text conversations, into voice-enabled virtual...