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Making simple chatbots better

Many deployed chatbots are far from holding real conversations. But they too can be enabled for fluent dialog. This is how we do it.When you consider chatbots these days you think of ChatGPT, Google Bard, Bing Chat, etc. These are all based on Large Language Models...

LLM-based chatbots and how to make them more reliable

ChatGPT and its siblings are all the rage in customer service chatbots. This is fascinating and terrifying. How do we take the terror out of the equation?In the past year or so we witnessed an explosion of chatbots based on Large Language Models (LLM). The adoption of...

Multimodal interactions: are they breaking through?

Last week I watched a webinar and demo by a company providing tools and solutions for conversational customer service. Interactive Media, where I work, is in the same sector and I wanted to scoop out a competitor, see what they have and how they are presenting their...

PhoneMyBot and ChatGPT: giving voice to AI

Talking with ChatGPT over the phone is cool. But we can also make it useful. In the past few months tech people worldwide have been talking almost exclusively about Open AI’s ChatGPT. It’s the first large language model chatbot to make a splash, and what a splash! It...

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