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How PhoneMyBot adds value to your chatbot

Using robots to streamline business processes is no longer science fiction. The field of Robotic Process Automation (RPA) is in full development and more business processes are handled by bots every day. The customer service flow is also participating in this trend,...

OMNIA – the Interactive Media platform for Conversational AI Virtual Agents

Interactive Media has long operated in several related areas of the telecommunications field. We started out with computer telephony applications, interacting with the public via tones and delivering audio content on the telephone. This necessitated the development of...

The history of call qualification – a perspective

Someone was asking me about the techniques that in time have been used to qualify contact center calls – to understand what the caller wants and so route the call to the best group of agents in the contact center operation. I must say I wasn’t there for the beginning...

My take on Omnichannel digital transformation

Every contact center offer is Omnichannel these days. Companies operating in the space of contact center software – like everyone else – follow trends, and having Omnichannel operation, the ability to save and retain context gathered on a channel to then use it the...

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