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Where We Are
Interactive Media began in Italy and has since expanded to offices around the world to support its international customer base that spans across languages and continents.
United States – San Francisco
One Market Street, San Francisco CA 94105, USA
Phone: +1 415 706 9935
E-mail: info-web@imnet.com
Brazil – São Paulo
Av. Roque Petroni Jr. 1089 – Sala 1010
CEP 04707-900 – Sāo Paulo – SP Brasil
Telefone: 11 2354.3553
E-mail: info-web@imnet.com
From our blog
How a fast automated discovery of user intent helps the whole customer service chain
If you read literature about customer support, especially as it relates with self-service support, you frequently find the expression “user intent”. But what is a user intent? We define it as the objective that a...
How PhoneMyBot adds value to your chatbot
Using robots to streamline business processes is no longer science fiction. The field of Robotic Process Automation (RPA) is in full development and more business processes are handled by bots every day. The customer...
OMNIA – the Interactive Media platform for Conversational AI Virtual Agents
Interactive Media has long operated in several related areas of the telecommunications field. We started out with computer telephony applications, interacting with the public via tones and delivering audio content on...
The history of call qualification – a perspective
Someone was asking me about the techniques that in time have been used to qualify contact center calls – to understand what the caller wants and so route the call to the best group of agents in the contact center...