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Where We Are
Interactive Media began in Italy and has since expanded to offices around the world to support its international customer base that spans across languages and continents.
From our blog
Interactive Media’s Conversational Virtual Agents and how they interact with people in natural language
Natural Language Processing (NLP) is gaining ever more relevance as it applies to virtual agents. The technology is efficient in the challenge of automating interactions with customers, without compromising the quality...
Chatbots converse with people in natural language and have had an extraordinary proliferation in the past few years. They started as little windows on websites, allowing users to write what they were looking for and...
If you read literature about customer support, especially as it relates with self-service support, you frequently find the expression “user intent”. But what is a user intent? We define it as the objective that a...
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