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Conversational AI self-service solutions that really understand what your customers say.
Where We Are
Interactive Media began in Italy and has since expanded to offices around the world to support its international customer base that spans across languages and continents.
United States – San Francisco
One Market Street, San Francisco CA 94105, USA
Phone: +1 415 706 9935
E-mail: contact@imnet.com
Contact us
Italy – Rome
Viale Città di Europa 679, 00144
Roma – Italy
Phone: +39 06 96700762
E-mail: info-web@imnet.com
Brazil – São Paulo
Av. Roque Petroni Jr. 1089 – Sala 514
CEP 04707-900 – Sāo Paulo – SP Brasil
Phone: +55 (11) 3033 5850
Mobile: +55 (11) 98378 2121
E-mail: info-web@imnet.com
From our blog
How to Grow Your Contact Center Without Hiring Using Automation and AI
Growing a contact center without hiring new staff is now one of the top strategic priorities for companies across all industries. In a context where request volumes are rapidly increasing and customer expectations...
Interactive Media: 30 Years of Innovation in Contact Center Automation and Conversational AI
In 2026, Interactive Media marks an important milestone: 30 years of activity in the field of contact center automation and customer interaction technologies. Founded in Italy in 1996, the company has gone through all...
Making simple chatbots better
Many deployed chatbots are far from holding real conversations. But they too can be enabled for fluent dialog. This is how we do it.When you consider chatbots these days you think of ChatGPT, Google Bard, Bing Chat,...
LLM-based chatbots and how to make them more reliable
ChatGPT and its siblings are all the rage in customer service chatbots. This is fascinating and terrifying. How do we take the terror out of the equation?In the past year or so we witnessed an explosion of chatbots...