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Where We Are
Interactive Media began in Italy and has since expanded to offices around the world to support its international customer base that spans across languages and continents.
United States – San Francisco
One Market Street, San Francisco CA 94105, USA
Phone: +1 415 706 9935
E-mail: info-web@imnet.com
Brazil – São Paulo
Av. Roque Petroni Jr. 1089 – Sala 1010
CEP 04707-900 – Sāo Paulo – SP Brasil
Telefone: 11 2354.3553
E-mail: info-web@imnet.com
From our blog
PhoneMyBot outbound service
When people think of chatbots, mostly they envision little helpers popping up on the lower right side of webpages. Maybe a bit annoying if you are not looking for anything particular, often helpful, they take away the...
Interactive Media’s Conversational Virtual Agents and how they interact with people in natural language
Natural Language Processing (NLP) is gaining ever more relevance as it applies to virtual agents. The technology is efficient in the challenge of automating interactions with customers, without compromising the quality...
Chatbots and recorded voice – a messaging era dilemma
Chatbots converse with people in natural language and have had an extraordinary proliferation in the past few years. They started as little windows on websites, allowing users to write what they were looking for and...
How a fast automated discovery of user intent helps the whole customer service chain
If you read literature about customer support, especially as it relates with self-service support, you frequently find the expression “user intent”. But what is a user intent? We define it as the objective that a...